Monday, January 2, 2017

BECOMING YOUR BEST: PRINCIPLES 5 - 8


SHARED FROM THE BOOK:

BECOMING YOUR BEST

(THE 12 PRINCIPLES OF HIGHLY SUCCESSFUL LEADERS)

STEVEN R. SHALLENBERGER

McGraw Hill Education

260 pages

 

 


 

 

PRINCIPLE 5: LIVE THE GOLDEN RULE

 

The spirit of the Golden Rule is to treat others as you would like to be treated.  The Golden Rule is related to the law of the harvest: you reap what you sow.

 

4 SIGNIFICANT WAYS TO APPLY THE GOLDEN RULE

1. Use the power of kindness

A mindset pf serving others

Going out of your way to help and empathize with those in need

Ability to inspire others to pass on acts of kindness

 

2. Be caring and give service to others

Astonish the customers with immediate and extraordinary service

 

3. Put others first – and take them all the way home

Small acts of kindness result in significant deposits that can pay huge dividends overtime

 

4. Four powerful tips to live the Golden Rule

Tip1: carry a shield of love

Always say ‘I love you and I forgive you’

Make an effort to love someone, even when the person has been mean or rude

Stay in control of your emotion

Tip 2: empathize with others

Be attune to the people around you

Tip 3: be compassionate with others

Offer compassion instead of judgment

Tip 4: celebrate differences and avoid prejudice

Look at people as with unique skills, talents and abilities you can learn from

 

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People will forget what you said,

People will forget what you did,

But people will never forget how you make them feel.

(Maya Angelou, Poet and writer)

 

 

 

 

 

PRINCIPLE 6: BUILD AND MAINTAIN TRUST

 

Trust takes a long time to build.  Trust between 2 people can make their relationship withstand challenges.

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3 SPECIFIC THINGS TO BUILD AND MAINTAIN TRUST

1. Evaluate trust in your relationship

Build high level of trust with consistent, deliberate, and thoughtful actions

 

2. Build and maintain trust through your actions

Do high quality work and finish it on schedule

Be consistent so that others will see you as reliable

Have a reputation of following through on what you say

Be open in communicating commitments

Be willing to have your performance measured

Communicate your intentions and motives so that your actions are transparent

Give trust: you get what you give

Tell the truth

Opportunities for growth and progress come to those who are trusted

 

Trust creates greater self-confidence.

A culture of listening, understanding of ideas and feedback from others are the characteristics of high-trust relationships.

3 powerful ways to build trust and enhance relationships

i. increase customer ‘touches’ – the more personal the better.

ii. reach out to your team – write notes to employees thanking them for their sacrifice and hard work; praise employees; express appreciation for their contribution.

iii. find something in common when talking with clients or customers – take time to connect on personal level; establish common ground or shared interest.

 

Build trust by:

Being kind

Exercising patience

Listening

Completing tasks

Consistently delivering results

Returning phone calls or emails on timely basis

Doing what you say you’ll do

Get to know other people well enough to understand what motivated and inspires them.

 

4. learn the stories of those around you

Build trust by getting to know the people who are involved in your business dealings.

Build a rapport on shared experiences and mutual understanding

4 game changer to build/bond trust

Take time to get to know people around you

Tale a few minutes to listen and learn about their backgrounds

Discover new commonalities

Share your stories too

 

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Trust is a commitment to:        be dependable

                                                Give and receive feedback

                                                Show respect

                                                Demonstrate humility

                                                Remove hostility

                                                Be thoughtful

                                                Make and keep psychological agreements

                                                Listen to understand

                                                Build character

                                                Demonstrate competence

                                                Say ‘I am sorry’

                                                Be counted on

 

 

 

 

 

PRINCIPLE 7: BE AN EFFECTIVE COMMUNICATOR

 

Being a great listener is a rare quality and one that takes considerable effort.  Clear communication that flows both ways are critical.  Better communication always begins with listening to others.  How you listen to others says a great deal about your character

 

 

The greatest mistake we humans make in our relationships:

We listen half, understand a quarter,

Think zero, and react double

 

 

4 STEPS TO BECOMING MORE EFFECTIVE COMMUNICATORS AND BETTER LISTENER

1. Be a highly effective communicator

Listen with empathy (understanding the emotions that are being expressed as well as the word that are being said).

The keys to becoming a highly effective communicator:

i. look the person in the eye

ii. don’t worry about what you are going to say next

iii. pay attention to body language

iv. repeat back and check for understanding

 

2. Avoid communication roadblocks

 

3. Master the art of feedback

There’s a wealth of information in feedback

 

4. Control your emotions

Monitor and control your feelings in your communication and your actions

Control; how you act and communicate

Replace wrath with patience

Focusing on listening and understanding

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PRINCIPLE 8: INNOVATE THROUGH IMAGINATION

 

The human imagination is capable of producing endless opportunities and possibilities.  Ordinary people accomplish extraordinary things when they unleash their imaginations.

 

 

4 SECRETS OF FIRING IMAGINATION

1. Be curios and ask the right questions

Curiosity is a pathway to imagination because it creates questions in the mind

Highly successful people fire-up their imaginations with an insatiable desire to understand how things work

 

2. Create a brainstorm of possibilities

Tapping the mental energies of a group in order to trigger imagination

3. Walk away and let your subconscious do the work

 

4. Keep a thought book

There is power in writing because it combines the mind and the body

The act of writing opens up entire new vitas, views, and majestic scenery

Writing connects you to your inner mind

Putting words on paper opens up the creative mind to fresh approaches and perspectives

 

 

Imagination is one of the greatest gifts.  Progress begins with and depends upon the use of imagination.

 

 

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….to be continued….

 

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